Frequently Asked Questions
If we ever leave a question unanswered on our website, here you will find the most frequently asked rental questions.
Our guided MTB tours are available in Italian, German and English. Additional languages may be available on request.
No. We offer tours for beginners as well as experienced mountain bikers. We select the most suitable route according to your fitness level, riding experience and goals. An E-MTB also makes longer tours accessible to most riders.
We recommend bringing a helmet (mandatory), gloves, sunglasses, water, energy snacks, weather-appropriate clothing and a small backpack. For more challenging tours, we also recommend using protective gear.
In addition to the MTB or E-MTB, you can also rent a helmet, elbow and knee pads, as well as back protectors directly from us. This way, you will be fully equipped to enjoy your tour safely and comfortably
The price includes a certified MTB guide, route planning and full guidance throughout the tour. Bike rental, lift tickets, meals and personal expenses are not included unless otherwise stated.
No. Bike rental is not included in the tour price. We are happy to recommend trusted bike rental partners in Val Gardena and help you arrange your rental.
The duration of our guided MTB tours depends on the selected route and the riders’ experience. We offer half-day, full-day and tailor-made tours. Before the tour, we choose the best itinerary based on your fitness level, riding skills and expectations.
We have made a conscious decision to no longer offer open group tours. Demand in this area was low, and we prefer to focus entirely on private, tailor-made MTB tours instead.
Your advantage:
We can focus completely on your personal needs – whether it’s riding technique, fitness level, trail selection, or pace. This creates a significantly higher quality and safer experience.
The only major exception is the legendary Sellaronda MTB Tour, for which we offer two scheduled group tours per week (every Tuesday and Friday). For all other itineraries in Val Gardena, the private format remains our absolute choice.
Yes, we are happy to organize private tours for families, groups, or individual participants upon request. Since we do not offer a fixed daily tour program, we can flexibly adapt every tour to your wishes and needs.
You can request your tour directly at our Intersport shops in S. Cristina or Selva Val Gardena, or via our website. We will then get in touch with you for individual planning and scheduling.
Yes, we offer guided E-MTB tours in Val Gardena and the Dolomites. These are specially tailored to e-bikes and their battery range. With an e-bike, you save the cost of the lift ticket; this makes us more independent in our choice of tour and allows us to discover secret mountain trails together.
Yes. Our tours are suitable for beginners, advanced, and experienced riders. The routes and the pace are individually adapted.
Currently, we offer exclusively private, tailor-made MTB tours. Each tour is individually adapted to riding skills, fitness level, and preferences.
Yes, our philosophy focuses on private, guided MTB and E-MTB tours in Val Gardena and the Dolomites. Each tour is individually planned and tailored exclusively to you or your group, guaranteeing a personal, safe, and high-quality experience with a local guide. The only exception is the legendary Sellaronda MTB Tour: for this specific adventure, we also offer scheduled group tours every Tuesday and Friday.
With Intersport Val Gardena you benefit from high-quality bikes from renowned brands, professionally maintained equipment, expert advice and several rental locations in Val Gardena. Thanks to our easy online booking, your cycling experience in the Dolomites starts quickly and easily.
If you experience a technical problem during your tour, our team will be happy to assist you by phone. Please note that a bike recovery service is not included, even with the Sports Safety Package.
The bike is not automatically insured. For €10 per bike per day you can add the optional Sports Safety Package. It covers accidental damage but does not cover theft or damage caused by improper use.
Yes. With the optional “Sports Easy” cancellation protection (2% of the rental price), you can cancel your reservation up to three days before the rental starts by email. Without cancellation protection, refunds are not available.
Please bring a valid ID card or passport together with a credit card when collecting your bike.
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Online reservations can be paid securely and conveniently with Visa, Mastercard, Apple Pay o Amazon Pay.
Yes. During the online booking process you can easily add several bikes and participants to the same reservation.
No. E-bikes are easy to ride and suitable for beginners as well as experienced cyclists. When collecting your bike, our team will gladly explain the main functions so you can enjoy your Dolomite tour safely and comfortably.
Yes. Depending on availability, you can add accessories such as helmets, pedals, elbow pads, knee pads and other equipment during the online booking process.
Please return your rented bike by 5:30 PM (17:30) on the agreed return date.
Your reserved bike will be ready for collection from 8:30 AM at the selected Intersport Val Gardena rental shop.
Booking is easy: visit www.valgardenasport.com, first choose your preferred Intersport Val Gardena rental shop, then select your rental period, your preferred bike and any accessories. After completing your reservation, you will immediately receive a confirmation by email.
Our bike rental offers a wide selection of modern and up-to-date models – from e-mountain bikes and classic mountain bikes to road bikes, e-gravel bikes and children’s bikes. You will find the perfect bike for every adventure in the Dolomites.
At Intersport Val Gardena you can easily book online or rent directly from our rental shops in Santa Cristina and Selva Val Gardena. We offer e-bikes, mountain bikes, road bikes, e-gravel bikes and children’s bikes.
For rental, we use Burton Step-On R Bindings, a model specifically designed for rental use, featuring tool-free adjustments and a construction similar to the Burton Re:Flex bindings.
For boots, we provide the Burton Step-On Boa® R Boot, which is very similar in fit and performance to the Burton Ruler Step-On boot.
If you are looking for a non-Burton automatic snowboard binding, we offer sales only (not rental) of:
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Nidecker Supermatic
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Clew Independence 1
These automatic bindings work with any standard snowboard boot, so no specific Step-On boot is required. They can be purchased at our INTERSPORT NIVES snowboard shop in Selva di Val Gardena or via our online shop:
👉 https://www.mountainshop.online/snow/en/EQUIPMENT/SNOWBOARD/
Yes, in our snowboard rental we offer equipment with Burton Step-On® bindings. This practical and fast system allows you to step into your snowboard without straps, simply by clicking in with the heel first and then the toe of the boot. It is a comfortable and safe solution, suitable for both beginners and advanced riders.
Advance booking of the ski lockers is recommended, especially during high season. Lockers can be rented for 1 or multiple days. Full price list are available here: https://www.valgardenasport.com/en/services/ski-locker/#prices
Check-in on the first day is guaranteed from late afternoon. During high season, our ski rental customers have priority.
The ski lockers consist of heated compartments, ideal for storing and drying your ski equipment safely.
Each locker can hold:
- 2 pairs of adult skis (+ 1 pair for children up to 1.10 m)
- 2 pairs of adult ski boots (+ 1 pair for children)
- 3 helmets, gloves, poles, and other accessories
The heated system ensures that boots, gloves, and helmets are always dry and ready to use.
The ski lockers are located in front of the Ciampinoi valley station, next to the ski pass office. You can access them with a ski pass or magnetic card activated by Intersport Val Gardena.
Yes! We provide a home delivery service for ski and snowboard equipment.
How it works:
- Online booking – Book your equipment through our online reservation system.
- In-store fitting – Before delivery, visit the shop (between 08:00 and 19:00) to try on boots and adjust skis, helmet, and poles. Here, you also specify your delivery location.
- Delivery to accommodation – After the fitting, we deliver the equipment free of charge to your accommodation in Val Gardena. Delivery can also take place in the evening (after 19:00) or by 08:15 the next morning.
- Pick-up at the end of rental – At the end of your rental, we collect the equipment free of charge at your accommodation.Everything is organized and confirmed via online booking: https://www.valgardenasport.com/en/ski-rental-online-booking/
Yes! With us, you can test the skis for 2 days for free. If you decide to buy them, you can take them home directly from our ski shop. This way, you can personally try the skis on the slopes and confidently choose the right model for you.
Se vuoi, posso anche creare una versione ancora più “web-friendly”, con bullet points e un tono da landing page, così i visitatori leggono subito i vantaggi in pochi secondi. Vuoi che faccia anche quella?
You can reserve either the ski category or directly a specific model online.
Our highly experienced staff, who are skiers themselves, are experts and will select the ideal ski length for you based on the physical data provided (height, weight, and skill level).
If you still wish to book a specific length, you can indicate this in the “Special Requests” field when finalizing your booking. We will take your preference into account when preparing your equipment.
After you have selected the equipment for your holiday, you can finalize the booking by entering the necessary invoicing details. Immediately after entering your personal information, you will find the section “Special Requests”, where you can freely add your questions or specify any additional requests regarding the rental.
How to Book a specific ski or snowboard model:
- Visit our online rental shop at www.valgardenasport.com.
- Select your desired rental shop and rental period.
- You will immediately find all available equipment categories listed below.
To book a specific model (ski or snowboard), do not click the “BOOK CATEGORY” button, but rather the text “BOOK MODEL” located immediately to its left. This will open the complete selection of all available models within the chosen category.
Our Silver skis are solid all-mountain models that guarantee lots of fun on the slopes, especially for beginners and children. For advanced skiers and riders who place a lot of value on the material, we recommend the Gold or Platinum rental class. These ski models are one quality level higher and convince with very good material and ingenious design. In addition, these ski categories give you the opportunity to change models for free after a few runs and thus try out different skis. One step above is the Diamond class, our high-end skis. Here, for example, you can expect the top models of the performance hand made ski brands: Van Deer-Red Bull Sports, Blossom and Stöckli.
If you are unsure, let your gut feeling decide when booking online. Our RENTertainer on site will find the right ski for you with a few questions!
Switching between skis and snowboard is free of charge if you have chosen the rental class Gold, Platinum or Diamond. So you can switch between the two sports equipment as often as you like during your skiing vacation. Unfortunately, this is not possible with the Silver rental class.
Yes, we offer the delivery of skis, snowboards, ski boots, etc.. The rental equipment reserved online will be delivered directly to your accommodation at the vacation destination. This makes your sports vacation in the mountains even more comfortable!
IMPORTANT: come to our ski rental shop upon arrival in Val Gardena, so you can adjust the ski boots, poles and helmet. in the evening we will bring everything to your accommodation.
In our system, only one discount can be taken into account on the online booking. But you can be sure that you will always get the highest discount!
So if you would get an online discount with 10%, but you have a discount code with which you get 15% discount, you will automatically get the higher discount after entering – so the 15%. The different discount promotions are not cumulative.
Unfortunately, this is not possible online. Only full days are offered here. In this special case, please contact the RENTertainer on site and clarify this with them. You can find the contact details in the menu item “Locations”.
In our Intersport Rent stores in Val Gardena you can also pay in the store when you pick up your equipment. Please note, however, that in most cases online payment saves you money and the trip to the cash desk on site and therefore you are also faster on the slopes.
If you book online, you will receive a 10% discount on early bookings for winter equipment. We recommend starting your booking online – the discounts will be displayed immediately.
At the start of the online booking, after selecting the Intersport shop and entering the rental period, you will see “Promo code” on the right-hand side. Click on it and enter the corresponding code.
Yes, our prices are specially designed for families! We want to make your ski holiday affordable and fun. Here are the benefits for your children:
– Reduced child rates: Children and teenagers up to 14 years of age benefit from special reduced rental prices.
– Free helmet: Safety is our top priority! For all children up to 14 years old, the helmet is provided free of charge with the rental equipment.
The booking confirmation is sent automatically within 5 minutes after completing the booking process to the email address provided.
If you have not received the email yet, please check the following:
- Check the email address: Make sure the email address entered during the booking is correct.
- Check your spam folder: The confirmation email may have ended up in your spam or junk mail folder.
- Payment status: Verify that the payment transaction was completed successfully.
- Booking completed: Ensure that all steps of the booking process were fully completed.
If the email is still missing after these checks, please contact us directly and provide your **first and last name**, so we can immediately verify the status of your booking in our system.
By registering, you gain access to a range of benefits designed to make every rental easier and more convenient:
- Exclusive offers and discounts: You will receive promotions and discounts reserved exclusively for registered customers.
- Accessible rental history: The system stores your previously rented equipment, making your next booking quicker and easier.
- Flexible cancellation option: You benefit from a simple and flexible cancellation option.
- Useful information via email: You will receive important updates about INTERSPORT Rent as well as helpful tips for your holiday destination.
- Annual promo code: Once a year, we will send you an exclusive promotional code by email for special rental offers.
To prepare your equipment safely and accurately, we need your body measurements, for example, to correctly set the bindings according to ISO standards. Additionally, we need your email address to send you the booking confirmation. This way, you can get on the slopes faster. By registering, you also benefit from all the advantages reserved for regular customers of INTERSPORT Rent.
It is always possible to modify your booking in due time before the first rental day. To do so, send us an email at info@valgardenasport.com with the changes you want. This way, we can adjust the rental period, the number of shoes, the rental location, add new products, remove a person, etc.
All winter bookings include cancellation insurance, which guarantees free cancellation up to 2 days before your arrival.
Online, you can get a 10% discount for early bookings. We issue a discount code for groups of over 20 people. A discount code is provided by INTERSPORT Rent’s cooperation partners, such as local accommodations, business partners, or large organizations. Ask your hotel directly for an INTERSPORT Rent discount code.
We offer ski storage directly at the valley station of the Ciampinoi cable car, in the center of Selva Val Gardena. To ensure the availability of a locker, it is recommended to book the ski storage online. More information can be found at https://www.valgardenasport.com/en/services/ski-locker/
Yes, at any time! If you notice on the slopes that the boot pinches or is uncomfortable, come back to our store. We will replace it with another model and won’t let you go until you feel completely comfortable. After all, we want you to enjoy your time on the slopes.
Rental prices vary depending on several factors:
- Type of equipment: skis, snowboard, cross-country skis, or accessories only (ski boots, helmet, protectors).
- Category: we offer several categories with equipment of different performance levels and degrees of innovation, from beginner to advanced/expert.
- Rental duration: the daily price decreases when the equipment is rented for multiple days.
To check rental prices, we kindly invite you to use our online booking system.
There you will find all categories (e.g. skis, snowboard, ski boots, clothing, etc.) with prices always up to date according to the selected period. In addition, by booking online you can benefit from discounted prices.
Here you can view all prices and book directly:
https://www.valgardenasport.com/en/ski-rental-online-booking/
Please simply select:
- Rental period
- Number of persons
- Desired category
You will then immediately see the exact price per person and, if you wish, you may proceed directly with the reservation.
Guests’ personal information is used solely for the booking, in accordance with Italian and European data protection laws. The rental shop respects privacy and does not sell, rent, or share data with third parties. Personal information is used by the rental shop only for rental or marketing purposes.
Yes, the refund is 100% (valid up to 2 days before pickup). Please notify us as soon as possible so the equipment isn’t reserved for the canceled booking.
Yes. Early termination of the contract is possible by returning the rented equipment, but without refund of the agreed rental fee. Refunds are granted only in case of illness or injury, upon presentation of a local medical certificate.
Yes, to obtain a refund for the remaining rental period, a certificate from a local doctor or hospital is required.
In Selva di Val Gardena, you can find the new ski storage with heated lockers, conveniently located in front of the Ciampinoi cable car valley station.
In Santa Cristina, you can deposit rented equipment for free at our center, even though personal heated lockers are not available.
Winter equipment (skis/snowboard) can be picked up for free from 4:00 PM on the day before the rental starts.
Note: This service is not available for bicycles in summer, as they require cleaning, inspection, and overnight charging.
Yes, ski or snowboard service (base repair, edges, waxing) is included in the rental price. All additional services during the rental period are free at INTERSPORT. The equipment is already serviced at pickup.
At the end of the booking process, you will automatically receive a booking confirmation via email. A copy of the booking will also be sent to the shop. Show the booking printed or on your phone when picking up the reserved equipment.
In our stores, it is possible to pay when picking up the order. Paying online provides the highest discount. In most cases, online payment saves money and allows you to go directly to the on-site counter, getting on the slopes faster.
You can pay with a credit card (Visa and Mastercard) and Google Pay.
Booked equipment can be replaced for free with equipment of the same category during the rental period. Upgrading to a higher category is possible by paying an additional fee, but no refund is provided for switching to a lower category.
Yes, equipment is not insured by default.
For a worry-free holiday, you can add the “Carefree Package” for an additional 10% of the rental price.
Benefits of the “Carefree Package”
| Risk | Coverage | Deductible |
|---|---|---|
| Damage/Breakage | 100% | None |
| Loss/Theft | 75% | 25% |
Without the “Carefree Package”
In case of total damage, breakage, or theft, you will be charged the value of the equipment not covered by insurance. Examples of charges for total loss/theft (100% deductible):
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Diamond Skis: €1,000
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Gold Skis: €400
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Platinum Boots: €350
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Poles: €40
Equipment is not insured by default but can be covered by adding the “Carefree Package”. For an additional 10% of the rental price, the renter covers 100% of the risk of damage/breakage and 75% of the risk of theft.
No. Ski poles can be added at the time of booking.
What is the difference between the different snowboard categories?
We offer two snowboard categories:
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GOLD category: suitable for beginners and slightly advanced riders (blue and red slopes).
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PLATINUM category: suitable for intermediate and advanced snowboarders. In this category, we offer the latest handcrafted models from Lib Tech, Burton, Gnu, and Jones.
We also offer the new Step-On® bindings from Burton.
More information can be found on our page: Snowboard.
We offer four ski categories:
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SILVER category: suitable for beginners to slightly advanced skiers (blue slopes).
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GOLD category: suitable for intermediate to advanced skiers (blue and red slopes).
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PLATINUM category: suitable for ambitious and sporty skiers (red and black slopes).
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DIAMOND category: suitable for sporty skiers who want the very best. Handcrafted, exclusive, high-class skis with premium materials and advanced production technology. This category includes the latest models from Van Deer-Red Bull Sports, Stöckli, and Blossom Skis.
If you’re unsure, trust your instinct when booking online. Our on-site RENTertainers will help you find the right ski with just a few questions, and you can change the model within the same category for free anytime during the rental period.
Simple: when booking online, select the ski or snowboard category (e.g., Silver, Gold, Platinum) that best suits your level and needs, without choosing a specific model.
Professional advice: once you arrive at our store, our expert team will provide personalized guidance. Based on your skill level, snow conditions, and skiing style, we’ll help you select the perfect model within the booked category, ensuring maximum fun and safety on the slopes.
The following information is required for booking: last name, first name, address, phone number, email, height, shoe size, weight, and date of birth. This information is necessary for each person renting equipment (family member, friend, partner, etc.) to adjust the ski bindings according to ISO standards. ISO-compliant adjustment ensures maximum safety on the slopes.
Yes, online booking is possible at the last minute. When you arrive at the hotel, you can book online and the next morning go to our rental shops without checking in: the equipment will be ready for skiing.
Booking equipment online is the most convenient and advantageous choice. You immediately receive an exclusive discount on the total rental price and ensure your equipment is reserved. You also skip the line in the shop: simply show your booking voucher to be served immediately and start your day on the slopes!
When you book your winter sports equipment through Intersport Rent Val Gardena, you book directly with the local ski rental shop, not via a rental intermediary platform.
Advantages of direct booking:
- Direct personal contact with the ski rental shop
- Easy management of changes or cancellations
- Personal contact on-site
- No intermediary fees, with benefits in the form of discounts on high-quality equipment
- You are a client of the local ski rental shop, not an agency intermediary
Still have questions?
If you haven’t found an answer in the FAQ, use our contact form for store questions. Please use our contact form below.
We will get back to you as soon as possible.
