Frequently Asked Questions

If we ever leave a question unanswered on our website, here you will find the most frequently asked rental questions.

Dove posso lasciare un messaggio sulla mia prenotazione?2023-10-25T15:23:17+02:00

Dopo aver completato la prenotazione, verrai reindirizzato a una pagina in cui potrai inserire il tuo indirizzo. Qui hai anche la possibilità di lasciare un messaggio sulla tua prenotazione nella finestra “Richieste speciali”. Ad esempio, inserisci la lunghezza dello sci desiderata.

How do I reserve a specific model?2023-10-26T09:36:41+02:00

When you click on a rental class, the window with sample models opens. If you want to reserve a specific model, click on the “I WANT TO BOOK A SPECIFIC MODEL” window at the bottom left and our entire selection of skis and snowboards will open.

What is the difference between Silver & Platinum?2023-10-26T09:58:18+02:00

Our Silver skis are solid all-mountain models that guarantee lots of fun on the slopes, especially for beginners and children. For advanced skiers and riders who place a lot of value on the material, we recommend the Gold or Platinum rental class. These ski models are one quality level higher and convince with very good material and ingenious design. In addition, these ski categories give you the opportunity to change models for free after a few runs and thus try out different skis. One step above is the Diamond class, our high-end skis. Here, for example, you can expect the top models of the luxury brands: Van Deer-Red Bull Sports, Opera and Stöckli.

If you are unsure, let your gut feeling decide when booking online. Our RENTertainer on site will find the right ski for you with a few questions!

Can I switch between ski and snowboard?2023-10-26T09:40:49+02:00

Switching between skis and snowboard is free of charge if you have chosen the rental class Gold, Platinum or Diamond. So you can switch between the two sports equipment as often as you like during your skiing vacation. Unfortunately, this is not possible with the Silver rental class.

Can I also have my rental equipment delivered?2023-10-26T09:44:28+02:00

Yes, we offer the delivery of skis, snowboards, ski boots, etc.. The rental equipment reserved online will be delivered directly to your accommodation at the vacation destination. This makes your sports vacation in the mountains even more comfortable!

IMPORTANT: come to our ski rental shop upon arrival in Val Gardena, so you can adjust the ski boots, poles and helmet. in the evening we will bring everything to your accommodation.

Will my discount code be added to the online discount?2023-10-26T09:49:27+02:00

In our system, only one discount can be taken into account on the online booking. But you can be sure that you will always get the highest discount!

So if you would get an online discount with 10%, but you have a discount code with which you get 15% discount, you will automatically get the higher discount after entering – so the 15%. The different discount promotions are not cumulative.

Can I rent a half day?2023-10-26T10:02:47+02:00

Unfortunately, this is not possible online. Only full days are offered here. In this special case, please contact the RENTertainer on site and clarify this with them. You can find the contact details in the menu item “Locations”.

Can I also pay in the store?2023-10-26T10:05:29+02:00

In our Intersport Rent stores in Val Gardena you can also pay in the store when you pick up your equipment. Please note, however, that in most cases online payment saves you money and the trip to the cash desk on site and therefore you are also faster on the slopes.

Still have questions?

If you haven’t found an answer in the FAQ, use our contact form for store questions. Please use our contact form below.

We will get back to you as soon as possible.

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